Management Effectiveness and Auditing

Unlock Your Team's Hidden Potential: From Intuitive Management to Predictable Performance

Building sustainable incentive, grading, and performance systems that retain talent and directly impact the growth of business metrics.

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Is your business growing faster than your management system can keep up?

Today's business environment demands tremendous speed. Whereas the time to market for a new product used to be 1.5 years, the market now demands a launch within 6–9 months. At these speeds, the old tools no longer work.

Employees are receiving bonuses, butthe business isn't meeting its strategic goals?

Is the KPI system overloaded with dozens of conflicting metrics, causing the team to lose focus?

Is the evaluation of results conducted in a purely formal manner and "after the fact," when the outcome can no longer be influenced?

Are unique talents leaving because they don't see a clear link between their contributions and their compensation?

We create management frameworks where every role works toward a common goal

We don’t just write policies. Support Partners creates people-centered performance management systems where every employee understands their contribution to the company’s success. You don’t get a “folder full of documents”—you get a well-managed workforce, predictive headcount planning, fair evaluations, and a significant increase in team engagement.

Tools for Fine-Tuning Your Business

Comprehensive solutions that transform the payroll budget from an uncontrolled expense into an investment with a high, predictable return.

1. Optimization of KPI Systems and Performance Evaluation

We are updating and reviewing our current metrics, retaining 3 to 5 key performance indicators for each position (categorizing them as corporate, functional, project-based, and cross-functional).

Effect: The team stops getting bogged down in day-to-day operations and focuses 100% of its attention on strategic goals, leading to synchronized and measurable growth in business metrics.

2. Restructuring of Organizational Structures and Job Grading

We are establishing a clear distinction within the compensation system between base pay (the fixed portion) and compensation for expected performance (the variable portion).

Result: You gain a transparent job structure that boosts team loyalty and commitment while ensuring that the business can effectively manage and predict payroll costs.

3. Long-Term Incentive (LTI)

We develop customized deferred cash compensation (Phantom Cash) and equity-based (Share-based) programs for senior management, as well as profit-sharing (Gainsharing) tools to engage front-line employees.

Effect: Employees develop a "co-owner" mindset, which significantly reduces the risk of key talent leaving and helps secure their success within your company.

4. Comprehensive Benchmarking

We are moving away from uninformative, "one-dimensional" salary surveys and offering three-dimensional analyses of job performance that include an examination of actual workload, labor productivity, and the level of automation in the market.

Result: You gain an objective picture of your market position and a well-reasoned basis for optimizing headcount, enabling you to improve operational profitability without compromising quality.

What do we do as part of our efficiency projects?

Audit and Optimization of the Organizational Structure (Eliminating Duplication, Filling Gaps, and Reducing Waste)
Calculation of Payroll and Headcount
Development of Work Standards (FRD, Time Studies)
Benchmarking of Performance and Management (management levels, headcount, performance drivers for each function, etc.)
Improving the Effectiveness of the Compensation System: Job Grading (Hay, Mercer, etc.), KPIs, LTI
We develop regulations, methodologies, and standard operating procedures
We train the client's staff and share our methodology

A Seamless, Stress-Free Transformation for the Company

We offer a straightforward and sustainable implementation process that prevents internal sabotage, minimizes team anxiety, and guarantees results within the agreed-upon timeframe.

Step 1.

Comprehensive and Safe Diagnostics

Instead of formal audits, we conduct developmental interviews with managers. This allows us to carefully distinguish routine operational activities from true performance indicators (KPIs). You get a crystal-clear picture of what each role is actually responsible for.

Step 2.

Step-by-Step Reward Setup

We never overhaul all systems at once, as this creates significant tension and resistance within the team. First, we establish a stable organizational structure and a transparent base pay system (Fix), giving employees a sense of fundamental security, and only then do we carefully integrate the bonus model (Var).

Step 3.

Seamless integration into the operational workflow

The main problem with complex systems is when employees only think about KPIs during their annual performance reviews. We help integrate new metrics into the regular management cycle (weekly or monthly check-ins), transforming the system from a “day of reckoning” into a handy guide for achieving goals.

Step 4.

Faster Time-to-Market

The business environment demands speed, so we don’t drag out the consulting process for years. Our approach allows us to implement large-scale projects in record time so that you can start seeing a return on your investment as soon as possible.

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The Future of HR Efficiency Is Already Here

By implementing systems today, we are setting the trends that will drive tomorrow's markets

A Rejection of "Doomsday"

Replacing high-pressure annual reviews with continuous performance management that includes frequent check-ins and dynamic, "live" goals.

Smart Simplicity

Avoiding overly complicated mathematical formulas in favor of clear metrics that are easy to monitor and automate.

A Culture of Recognition

A shift in the manager's role from that of an "evaluator" to that of a "coach and mentor," with regular collection of feedback.

What changes will you see?

Measurable managerial and financial returns. When your new performance architecture capitalizes on talent and protects the business from inefficient spending.

Absolute Focus

100% alignment of the CEO’s goals with corporate objectives and their effective cascading to functional management, which synchronizes the work of the entire company.

Budget Optimization

Clear labor standards, transparent budgeting, and the ability to predictively plan staffing levels for any production volume.

Reducing the Administrative Burden

Avoiding overly complicated mathematical formulas for calculating bonuses. Simple metrics are easy to automate and independently verify, freeing managers from unnecessary bureaucracy.

Transformation of Management Culture

The shift from the “evaluator” leadership paradigm—with its formal annual reviews—to the “mentor” leadership role, which fundamentally changes employee engagement and helps retain talent within the company.

Your project is in the hands of professionals with experience at top corporations

Elena Filippova

Support Partners

Head of the Incentive Systems Division. Extensive experience working in state-owned companies (energy, oil and gas industries), where the cost of error is extremely high and pinpoint accuracy is required in developing pay scales.

Alexander Zabuzov

Support Partners

An expert with extensive consulting experience at Big Four firms, as well as in-house experience at Evraz and Rosnano. Global expertise in managing international assets and navigating diverse corporate cultures.

We have earned the trust of industry leaders

Support Partners — One of Russia’s Top 5 HR Consulting Firms

The Support Partners team provides a variety of business services, striving to help you achieve the best possible results

500+

command and strategy sessions conducted

17

Years in consulting. Support Partners' track record of success in the expert consulting market.

Top 250

Company founder Konstantin Borisov is on the list of Russia’s top 250 executives

Top 5

Support Partners — among the leaders in human resources consulting

90%

of our clients return for a follow-up session a year later

Expertise

in over 20 industries: from retail and FMCG to IT and heavy machinery manufacturing.

Geography

Moscow, regions of the Russian Federation, CIS countries, and international markets

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Works with one out of every three companies on the RBC-100 list

... and more than two hundred other major Russian companies, as well as representatives of medium-sized businesses.

Are you ready to maximize the return on every ruble invested in payroll?

Submit a request for a consultation. We’ll discuss your business objectives, conduct an initial assessment of your current processes, and outline the architecture for future changes.

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