Aligning the leadership team and growth strategy in times of uncertainty: when the cost of failure is the company’s future
Professional facilitation of strategic dialogues from Support Partners. We transform internal conflicts into a driving force for growth, and managerial chaos into a step-by-step roadmap. With 17 years of experience in the market, we offer a proprietary methodology and a systematic approach to achieving results.
For Business Owners Let’s refocus on profitability and free you from day-to-day operational “firefighting”
For HRD We align the interests of functional directors and foster a culture of accountability for results.
For Business We’ll develop a strategy that won’t just gather dust on a shelf, but will become a daily action plan.
Planning five years in advance doesn't work today—the forecasting horizon has narrowed dramatically. By the end of 2026, companies won't need abstract concepts; instead, they'll need the ability to quickly fix broken processes, reach consensus within their teams, and adapt to change.
The most reliable response to these challenges in 2026 is an operating session
This is an extremely practical approach designed to achieve maximum effectiveness within three months.
The challenges that an operational session addresses for your business over the next 3–6 months:
Cost Optimization
We identify hidden potential and safe ways to reduce costs.
Process Reengineering
We are removing internal barriers and completely restructuring the sales system to adapt to the new realities.
New Product Launches
We turn ideas into a concrete, step-by-step plan with clear, measurable metrics and assigned responsibilities.
Team Synchronization
We eliminate fragmentation and focus our efforts on a single financial outcome.
We have a thorough understanding of the mechanics of operational change. Support Partners’ experience enables us to transform current managerial chaos into a clear roadmap. You won’t receive a presentation that’s out of touch with reality, but rather measurable financial results in the shortest possible time.
Submit a request to discuss an action plan for your business for the next three months.
We don't start by choosing a coach. We start with your goal.
A Support Partners strategic session is a solution tailored to your specific needs, not a ready-made product with a fixed script.
We are not a facilitator recruitment agency or an event organizer—we are a partner that finds the best solution.
A strategic session is just one of the tools in this solution, and it is not required by default.
Expertise and insight are hallmarks of our entire company, and our methodology can be replicated by different moderators.
When are standard meetings no longer enough?
A strategic session is necessary if the HR director or business owner observes the following signs within the organization:
"The Swan, the Crayfish, and the Pike"
Functional directors are looking out for their own interests. Marketing blames sales, sales blames logistics, and there is no shared vision for the future.
There seems to be an annual plan, but it hasn't been broken down into smaller goals, isn't understood by the staff, and hasn't been translated into daily tasks.
More than just moderation. We are your external expert resource.
Most agencies stop working once the last page of the flipchart is filled. We go deeper. If, during the session, we discover that your business is lacking a specific skill set, we don’t leave you to deal with the problem on your own.
We have access to active senior executives from retail, IT, manufacturing, real estate development, logistics, finance, and other sectors. We can bring in an expert who has already solved a problem like yours at a similar company.
Assessment tools
DISC profiling, 360-degree feedback, and leadership competency assessments—we can implement these on the fly if necessary to ensure the session’s success.
Related products
From executive training to organizational restructuring and hiring key leaders. We can provide solutions for all the next steps following the session.
We address challenges at all levels of management
For Business Owners
We'll help you refocus on profits and growth, take day-to-day operations off your plate, and give you a sense of control.
For Partners
No cookie-cutter approaches—we tailor the script to your profile and are ready to take bold steps.
For Top Executives
We'll align the team, resolve cross-functional conflicts, and produce a structured document that can be presented to shareholders.
For HR Directors
We share the risks with you, deliver measurable results, and provide a tracking system that you can present to management.
For HR Consultants and Coaches
We are a reliable contractor for a variety of projects; you can partner with us rather than compete with us for clients.
For you
We'll help ensure that your initiatives for promotion, messaging, and optimization aren't held back by internal disagreements, and that the results of the session become a strong foundation.
Why You Should Trust Support Partners with Your Strategic Session
Solution to the problem at
We tailor the format based on the results of the assessment, rather than selling a pre-packaged two-day program.
Unparalleled experience
We have conducted over 500 sessions across more than 20 industries, and if necessary, we can bring in an expert who has already solved your specific problem.
Let's take a look at the people in the room:
The composition of the team, the level of trust, and the management style influence not only “what to do,” but also “how” and “with whom.”
Long-Term Relationships
Our goal is to be the partner clients return to for complex challenges, and 90% of our clients do so within a year.
We'll find the right format for your business needs
We don’t offer a “service”; we offer a solution to a specific challenge
Scenario 1
Strategy and Vision Development
Who it’s for: Companies undergoing transformation or entering new markets.
What we do: In-depth trend analysis, PESTEL/SWOT 2.0, identifying a unique value proposition (CVP), and developing a 1–3-year roadmap.
The result: Aunified direction for growth that the entire team believes in.
Scenario #2
Synchronization and Teamwork
Who it’s for: Teams with underlying conflicts and low levels of trust.
What we do: Facilitating complex dialogues, DISC profiling of key players, establishing “rules of the game,” and breaking down barriers between departments.
Result: Acohesive team working toward a common goal rather than individual KPIs.
Scenario No. 3
Operational Breakthrough and Execution
Who it’s for: When the strategy is clear, but implementation is stalling.
What we do: Break down goals into projects, assign owners, plan resources, and launch a tracking system.
The result: Aclear action plan for the next 180 days with specific success metrics.
Scenario No. 4
Functional reassembly
Who it's for: When you need to radically strengthen a specific area of your business.
What we do: We bring in industry experts to audit and design a target model for a specific function.
The result: An action plan with milestones and goals to track progress.
Scenario No. 5
A custom-designed session
Who it’s for:When the situation goes beyond standard solutions.
What we do:We break down your challenge into the finest details and design a strategic session tailored to the scale of your business, the range of challenges you face, your unique characteristics, and your goals.
The result: A session that is tailored to your business’s unique profile from the very start.
How we deliver results for you: from the initial interview to implementation tracking
7 Steps to Guaranteed Results
We find out what is actually bothering the person in question, rather than just what they say is the problem.
We conduct interviews with participants to identify opinion leaders and uncover underlying conflicts.
We are willing to be honest and say that a session isn't necessary, and to offer an alternative in the form of facilitating a difficult conversation or mediation.
We are compiling the factual basis. The session should not be based on feelings—only on figures and market realities.
We choose the person and the method that are the best fit for this specific team and its culture.
We address conflict directly, while keeping the focus on the team and its decisions—not on the facilitator.
You’ll leave the session not just with photos of the flipcharts, but with a structured document containing all the agreements, responsible parties, and deadlines.
We check in after 30, 60, and 90 days to see what has been implemented and where the team has slipped back. We keep the momentum of change going.
"We've already had a strategy session—and nothing has changed."
Most sessions fail not during the session itself, but afterward: there’s no follow-up, and the operational team ends up disregarding what was agreed upon. For us, this is a separate phase of the product—follow-up at 30, 60, and 90 days.
"We just need a facilitator for two days—why make things more complicated?"
The format is determined by the assessment and is not sold in advance. If, based on the results of the assessment, one session is indeed sufficient—we’ll tell you as much and won’t try to sell you any more.
"We choose a moderator based on recommendations from people we know."
The recommendation refers to another team's past experience, not yours. We select a person and a method that fit your culture, group composition, and level of difficulty—we don't automatically assign "our" trainer by default.
"We're afraid you'll drag us into a long and costly process."
The length of the format is not predetermined and is determined by the diagnostic evaluation. The minimum scale represents a normal result, not a shortfall. We sell accuracy, not length.
"It's not clear exactly what we're paying for."
You won't receive photos of flip charts, but rather a structured document outlining agreements, responsible parties, and deadlines, plus a follow-up review of implementation at the 30-, 60-, and 90-day marks.
"We have a sensitive, politically complex situation within the team."
That is precisely why we need an external, neutral party: we address the conflict head-on rather than avoiding it, and we assess the relationships and level of trust within the team in advance before proposing a format.
"The owner believes that the session is a waste of time."
We’re willing to be honest and say if a session doesn’t solve the problem—this isn’t an attempt to sell the event at any cost, but rather a search for a way to make real progress, even if that means abandoning the “session” format.
Do you still have any doubts?
We'll respond to any inquiry you may have and are always ready to offer advice so you can make an informed decision.
We've helped hundreds of companies build effective processes and unlock the potential of their teams. Learn how we deliver results customized to your business's unique goals.
From the chaos of growth to a clear mission: How the strategy session helped SEKTA find its way
... and more than two hundred other major Russian companies, as well as representatives of medium-sized businesses.
We are trusted to develop and deliver strategy sessions
Our clients include Russian business leaders and major international companies.
VTB Specialized Depository
JSC VTB Specialized Securities Depository started cooperation with KPI Support Partners LLC to organize team, strategic sessions for senior management and key employees of the company in 2023 - a team session for executives was held on March 24.
The session was excellently conducted. Konstantin Borisov, as a facilitator of the session, managed to get the participants of the session engaged and actively participate in the work. Employees noted the usefulness of the event for the development of management skills and strengthening team spirit in the company.
We recommend Konstantin Borisov and KPI Support Partners LLC for team, strategic sessions aimed at developing managers and identifying growth points for the company and the team.
И. N. Fomichev, General Director
MC Case
Delo Management Company LLC, on the recommendation of colleagues from the Delo Group, decided to engage KPI Support Partners LLC to conduct a team-strategy session for the top management and key employees of the company's legal practice.
We appreciated both the methodological elaboration and the moderating qualities of the trainer at the session. The event was both meaningful and useful, and from an emotional point of view gave the participants a positive charge. Game and facilitation mechanics of the session helped to find new points of growth and increased the atmosphere of trust, strengthened the spirit of cooperation in the team.
We recommend Konstantin Borisov and KPI Support Partners LLC for team-strategic sessions.
С. V. Belikov, Director for Legal Affairs
JSC Kronstadt
Kronstadt JSC has been successfully cooperating with KPI Support Partners Ltd. for several years in terms of organizing team, strategic sessions for top management and key employees of the company.
I would like to note the quality level of preparation, elaboration and organization of events, as well as talented coaching and facilitation competencies of Konstantin Borisov.
Konstantin's events are always highly appreciated by the participants as useful for professional, managerial activity as well as fascinating.
П. Е. Bekarevich, Head of Training, Development and Internal Communications Department
The methodology by which the market learns
Why do those who have already tried “simple facilitation” choose Support Partners? Our company’s founder, Konstantin Borisov, is more than just a facilitator. He is the author of four business bestsellers, including the top-selling business book on Ozon in the category: “The Powerful Strategic Session.”
We don’t experiment on your business. We use a system that has been proven effective in over 500 market-leading companies. Our experience in HR consulting allows us to identify hidden motives and psychological barriers within your team within just 15 minutes of an interview. We know how people behave under extreme stress and how to channel that energy constructively.
Konstantin Borisov, Founder and CEO of Support Partners
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